Privacy Policy

1. Introduction

At Sash Travel, (‘we’, ‘our’, or ‘us’) we are dedicated to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy elucidates how we collect, use, and protect your personal information in compliance with the Data Protection Act 2018 (the ‘Act’), which encompasses the EU General Data Protection Regulation (‘GDPR’), and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: This includes your name, email address, telephone number, and postal address.

  • Travel Preferences: Such as destination preferences, travel dates, and accommodation preferences.

  • Payment Information: This includes credit card details and billing address.

  • Passport and Visa Information: When required for travel bookings.

  • Communication Preferences: Including your marketing preferences and communication history with us.

  • Technical Information: Such as IP address, device information, and browser type, collected through cookies and similar technologies.

3. How We Use Your Information

We employ your personal data for the following purposes:

  • Provision and Personalization: To offer and personalize our services to meet your travel requirements.

  • Bookings and Payments: To process bookings and payments for travel arrangements.

  • Communication: To correspond with you regarding your bookings, inquiries, and marketing preferences.

  • Improvement: To enhance our website and services, including analyzing website usage and customer feedback.

  • Compliance: To adhere to legal obligations and regulations, including tax and accounting requirements.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations with you, such as booking and providing travel services.

  • Consent: Where you have provided consent for specific processing activities, such as receiving marketing communications.

  • Legitimate Interests: Where we have a legitimate interest in processing your data, provided that such processing does not override your rights and interests.

5. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Travel Suppliers: Including airlines, hotels, transportation companies, and tour operators, to facilitate your travel bookings.

  • Service Providers: Such as payment processors, IT service providers, and marketing agencies, who assist us in providing our services.

  • Legal and Regulatory Authorities: As required by law or to protect our rights, property, or safety, or that of our customers or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory requirements.

8. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: To request access to and obtain a copy of your personal data.

  • Right to Rectification: To request the correction of inaccurate or incomplete data.

  • Right to Erasure: To request the deletion of your personal data under certain circumstances.

  • Right to Restriction: To request the restriction of processing of your personal data under certain circumstances.

  • Right to Data Portability: To request the transfer of your personal data to another controller.

  • Right to Object: To object to the processing of your personal data under certain circumstances, including direct marketing.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the processing of your personal data, please contact us at alex.burns@fora.travel. We will respond to your inquiries and requests in accordance with applicable data protection laws.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically for the latest information.

Effective date: 19th of April 2024.